TECHNOLOGY

Our unique technology is one of a kind. We have changed the game starting at the software level to make sure you get the highest quality of service for the absolute best price. Our proprietary FoxTMS software makes the entire process streamlined, while increasing overall collaboration between our organization, the client, the shipper, the receiver and as well the carrier – connectivity is key with Freight Fox.

You’ll find access to:

  • Real time and accurate updates
  • Online access to PODs and invoices
  • Instant online rates for domestic US LTL shipments
  • Pre-populated tariffs for specific lanes
  • Full visibility on every shipment
  • Reports for freight spend, schedules, claims and more

Shippers/Receivers are profiled according to:

  • Shipping/Receiving Hours
  • Loading Dock Availability
  • Mandatory Appointment Scheduling
  • Loading/Unloading Time
  • Lumping  Service Charge
  • Fines/Penalties
  • Accommodations

Carriers are profiled according to:

  • Service Location Limitations
  • Equipment Types and Availability
  • Licenses
  • Commodities Shipped
  • Safety Ratings
  • Insurance
  • Freight Fox Scorecard

FULL VISIBILITY FROM START TO FINISH

Our system ensures that every detail is verified and eloquently communicated to the customer and the carrier, allowing us to guarantee the quoted rates and avoid any unforeseen charges at time of invoicing. This alone sets us apart from other companies, because we always make it our business to ensure our client stays on budget. Using the FoxTMS software provides full visibility from start to finish for our clients.

What makes us different from our competitors?

There are over 15,000 freight brokers/forwarders in North America. As far as we know, none of them provides a web-based solution, such as the customer portal, like we do. There are two types of brokers; the ones that manage every shipment from start to finish, and the ones that provide a self-serve software solution.

We provide a perfect mix of both; with a vast array of tools designed to make our clients’ lives
easier, such as receiving fast quotes to their RQFs on a variety of shipments, while still providing access to reports and accurate updates.

We base our solutions around the company ideal that every customer should have their expectations met. We want to make sure the work we do makes your work easier. We audit carrier bills to make sure you don’t pay surprise extra charges that were not authorized. We select carriers that we are certain have a low claims record to drastically reduce any risk involved with shipping. We utilize carriers that have the least amount of cross docking with reduces any chance of damage. We provide our clients with the option to add full value insurance to any of their shipments at very reasonable prices in order to provide them with peace of mind in the event that loss or damage does occur.

That’s a lot of reasons to choose Freight Fox. We have more:

  • We resolve most claims in less than 30 days.
  • We have less than 1% in claims.
  • We have less than 1% assessorial charges. (Also known as extra charges)
  • We audit every carrier invoice, before we invoice our clients.
  • Our quotes match our final invoices 100% of the time. We update the quote as required while the shipment is being picked up, in transit and prior to delivery.
  • We profile shippers and receivers in great detail, such as shipping/receiving hours, dock availability, appointments required or not, contact names, after hour phone numbers, special requirements, and so much more.
  • We are an extension of our client’s logistics department.
  • We are constantly looking out for our client’s best interests.
  • We are available from 8AM-5PM EST, but available 24/7 – 365 days a year for after hour emergencies for both our clients and carriers.
  • We are investing heavily in our technology in order to stay ahead of the curb. All from our main goal of in providing better quality of service while reducing overall costs.
  • Every customer is appointed a knowledgeable and dedicated account executive that is familiar with the client’s specific needs and requirements.
  • We are one of the few companies located in Canada that has a strong foothold in the US market and is capable of managing domestic US shipments.
  • We do not focus on any specific lane or shipment type; instead we are able to offer ground transportation solutions to any destination across US, Canada and even Mexico.
  • We provide a more personal approach to dealing with our customers and do not treat them like a number.
  • We don’t put our clients on hold for an endless amount of time like the big companies.
  • We do our best to learn about the customer’s business process, their unique shipping needs, and their frustrations and then identify reliable and cost effective solutions.
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